BUG FIX & TROUBLESHOOTING

Site broken?
We’ll fix it today.

%
SAME-DAY RESOLUTION
Over yr
EXPERIENCE
<hr
AVG RESPONSE
+
BUGS SQUASHED
WHAT WE DO

The full scope of work

One team, one bill, end-to-end ownership of every detail.

White screen of death

Fatal PHP errors, memory issues, broken updates — diagnosed and resolved.

Plugin & theme conflicts

Pinpoint the exact culprit and ship a non-destructive fix.

WooCommerce checkout fixes

Stop bleeding revenue from broken carts, payment failures, or shipping issues.

Hacked site recovery

Malware removal, backdoor cleanup, and full hardening to prevent re-entry.

Migration & host issues

Broken redirects, missing media, and database corruption — fixed and verified.

Root-cause reports

Every fix ships with a write-up so it never happens again.

OUR PROCESS

A predictable,
transparent, on-budget

From start to finish.

Triage

You send us the symptoms — we respond within 2 hours with a diagnosis.

Reproduce

Clone to staging, identify root cause without risking production.

Fix

Ship a tested fix to production with a rollback plan ready.

Report

Plain-English write-up of what broke, why, and how to prevent it.

WHAT YOU GET

No surprises.
Just deliverables.

Every engagement ships with a clear scope, a fixed quote, and weekly demos.

Root-cause diagnosis (not just a band-aid)
Fix deployed to production with a rollback plan
Staging environment verification
Plain-English incident report
Recommendations to prevent recurrence
30-day warranty on the specific fix
PRICING

Transparent project pricing

Indicative ranges based on scope. Every project gets a fixed quote after discovery.

One small bug, single root cause.

1-hour response
Up to 3 hours of work
Same-day fix in most cases
30-day warranty
15-mintutes response
Up to 6 hours of work
Hacked site cleanup included
Root-cause report
Hardening recommendations
Slack support

Complex multi-issue investigations.

Dedicated engineer
Full audit + fixes
Performance & security review
Documentation handover
Post-fix retainer option
Instant support (WhatsApp/Slack)

— James O’Connor, Founder

FAQ

Common questions

Most frequently asked questions. If your question is not listed here, then don’t hesitate to get in touch with us.

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